Information prior to the contractual process
The present web page WWW.ANTIAGINGSSHOP.COM is the property of SALENGEI SL, CIF B64640477, fiscal address C/VIA AUGUSTA, 48 08006 BARCELONA (SPAIN).
The General Conditions of Contract regulate the distance selling relationship between SALENGEI SL and the user or customer, in accordance with the legal stipulations, in particular, Law 7/1998, of April 13, on General Conditions of Contract, to the Law 26/1984, of July 19, General for the Defense of Consumers and Users, to Royal Decree 1906/1999, of December 17 1999, by which Telephone or Electronic Contracting is regulated with general conditions, the Organic Law
/1999, of December 13, Protection of Personal Data, Law 7/1996, of January 15 of Retail Trade Regulation, and Law 34/2002 of July 11, of Information Society Services and Electronic Commerce.
SALENGEI SL reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through its websites, in any way admissible by law and shall be binding during the time they are published on the web and until they are validly modified by subsequent ones. Nonetheless, SALENGEI SL reserves the right to apply, in certain cases, Particular Conditions of Contract in preference to these General Conditions when it deems appropriate, announcing them in advance in the proper manner.
The purpose of the website is to advertise and offer cosmetic products, nutraceuticals, vitamins’ supplements, food products and any other related to treatment for anxiety.
As user or customer, you expressly declare to know, understand and accept the conditions of use and these general conditions of contract. In the same way, you declare to be of legal age and to have the necessary legal capability and operative ability for the access to SALENGEI SL’s websites and the contracting by the same means.
To purchase our products you can go to the menu that offers the different types of products or to the featured products section that appears on the website itself.
It is an essential requirement that you register as a user of the website to be able to buy online. In order to do so, you can access the “Log into your account” section. In accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data, SALENGEI SL informs users that personal data collected during the registration process and subsequent purchase, will be entered in a file under their responsibility, with the purpose of processing said actions by the user and to manage subsequent actions derived from them. Likewise, SALENGEI SL informs of the possibility of exercising the rights of access, cancellation, rectification and opposition by writing to the address C/ VIA AUGUSTA 48, 08006 BARCELONA (SPAIN).
If you do not inform us otherwise, we will understand that your details have not been modified, that you agree to notify us of any changes and that we have the consent to use them in order to build loyalty between the parties.
During the purchase process, you must identify yourself with the username and password provided. These details will not be public. You are responsible for treating confidentially and responsibly the identity and password obtained in the registration process as a client, not being allowed to assign them to another person.
You can modify the registered information at any time, by going to the “Log into your account” section of the website.
After the purchase process the customer will receive confirmation by email, it is essential that during the user registration a valid email address is provided. If in 24 hours from the placement of the order you do not receive confirmation, please contact SALENGEI SL on the customer service telephone number 932530587.
In this same section “Log into your account” you will have access to a record of your orders; this is only an enquiry section but the user can delete those records that he or she considers are not necessary to view.
All the contents of the website are in Spanish.
Upon receiving the order, the customer will receive an invoice or copy of the order.
Products on offer, and validity
In the case of a product on offer, the offer price and its validity will always be indicated along with its essential characteristics.
In compliance with current regulations SALENGEI SL offers information on all items for sale, their characteristics and prices. Nonetheless, SALENGEI SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing its content. In this way, the products offered at any time via the website will be governed by the General Contracting Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.
Essential characteristics of the products
The products offered on our website include a photograph and their essential characteristics thereof, this being the information obtained from the manufacturer. The colour of the product observable in the photograph is not binding. This is identified in the product’s description.
All the products offered on the website have the commercial guarantee of their own supplier. SALENGEI SL has an after-sales service; while the warranty is in force, the customer may execute it by contacting SALENGEI SL’s after-sales service, by email at firstname.lastname@example.org or by going to one of the points established by the supplier itself. If you have any doubts you can contact the customer service telephone number 932530587.
All products indicate the price in Euros and include Value Added Tax (VAT).
If any other taxes were applicable, this would be indicated.
Delivery and transport charges
SALENGEI SL carries out the delivery of orders within Spanish territory and outside, with free deliveries within peninsular territory when purchases are over €20.
Current rates are as follows:
- Inland Spain: FREE delivery on orders over €20. If orders are under €20, the delivery charge is €2.47 + taxes.
- Balearic Islands: Delivery charge €5.79 + taxes.
- Canary Islands, Ceuta and Melilla: Delivery charge €12.1 + taxes.
- Europe: Delivery charge €18.15 + taxes.
Delivery charges will be displayed when the order is finalised, before the checkout process.
If the delivery is done by courier, the user must provide a contact telephone number in case the courier needs to contact the user at the time of delivery.
Cash on delivery payment is only available for inland Spain, with an additional cost of 5% on the invoice total.
If the customer wishes to pick up the order at our facilities (Via Augusta, 48 080006 Barcelona), he or she will not have to pay any shipping costs. The user must indicate this option when confirming the order, and the transport costs will be removed from the order.
In the case of a customer deciding to pick up their order at our facilities, they can also choose any of the methods of payment available. However, no supplements or discounts will be applied to any of them.
In the case of delivery by courier, the user must provide a mobile contact phone number so that we can send a text message (SMS) informing them of the time of delivery of the order.
Payment methods and execution of the order
The customer can pay for their order by choosing any of the following methods. During the purchase process the customer must indicate their choice.
Each payment method can be associated with a supplement or discount on the total order.
- Credit card: Through the online payment system of the bank BANCO SABADELL ATLANTICO, this being a secure platform. The payment of your order will be made when the order is issued and only the products that are sent to you will be charged for. This form of payment has no associated discounts or supplements. If you decide to place an order charged to your VISA, the acceptance of the order conditions the unavoidable acceptance of payment.
- Bank transfer and payment on account: The customer choosing this payment option will receive an email, once the order is completed, with the necessary bank details to pay the amount of the order. The user must send proof of payment to SALENGEI SL (by email or fax). Once we have proof of payment we will proceed with the issuance of your order.
- Cash on delivery: The customer may choose to pay for their order when it is delivered by the courier. In these cases there will be a surcharge of 5% of the cost of the order,
SALENGEI SL informs the user that delivery time will normally be 24-48 hours from the moment we have confirmation of payment. Orders are processed before 15:00, therefore, orders placed after 15:00 will be processed the following day.
The courier service does not deliver on Saturdays, Sundays or holidays (including local holidays); deliveries on working days are made between 09:00 and 19:00.
In the event of any incidents, SALENGEI SL undertakes to deliver the order within a maximum of 30 days, from the day after the order is placed.
The availability of the products offered by SALENGEI SL may vary depending on customer demand. Although SALENGEI SL updates its stock regularly, a product requested by the customer may be sold out at that particular time. In case of non-execution of an order due to unavailability, the client will receive an email to inform them, and the amount paid for the cancelled order will be refunded within 30 days maximum. In the event of SALENGEI SL not making this payment within the period indicated, the buyer may claim that he or she is paid twice the amount owed, without this affecting his or her right to be compensated.
In case of lack of availability, SALENGEI SL may supply without price increase, a product of similar characteristics of the same or higher quality.
When the price of a purchase has been charged fraudulently or improperly using the number of a payment card, the holder may demand the immediate cancellation of the charge. In such case, the corresponding debit and payment entries in the accounts of the supplier and the holder would be completed as soon as possible.
However, if the purchase had been made properly by the cardholder and the refund requirement was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had unduly demanded the cancellation of the corresponding charge, said cardholder will be obliged to SALENGEI SL to compensate for damages and losses caused as a result of said cancellation.
Right of withdrawal and complaints
Customers have a period of seven business days from the day of receipt of the product to return it without any penalties and without giving any reasons.
The right of withdrawal will not be subject to any formality, being enough for the customer to write to SALENGEI SL on email@example.com, or to phone customer service on 932530587, indicating their right of withdrawal.
SALENGEI SL will request the customer to bear the cost of returning the product.
Items that have been unsealed, that are not in perfect conditions and in the original packaging, can not be returned under any circumstances.
SALENGEI SL will proceed to the refund once the order has been received in our offices and its state checked and verified.
If a customer wishes to file a complaint, the SALENGEI SL’s office is located at C/ VIA AUGUSTA, 48 08006 BARCELONA (SPAIN).
The relationship between the user and the supplier will be governed by the regulations in force and applicable in Spanish territory. If any disputes arise, the parties may submit their disputes to arbitration or go to ordinary jurisdiction complying with the rules on jurisdiction and competence in this regard. SALENGEI SL’s address is in Barcelona, Spain.